Shipping & Returns

Production

As all garments are made to order by me, your order requires some time to be made before it is shipped to you. Made to order means your garment is cut and sewn just for you after you place your order. The production timeframe is approximately 1-3 weeks.

Shipping

Shipping is available both domestically within Australia and internationally. Please get in contact if you are unable to checkout in your country.

Once your order has been shipped you will receive an email with your tracking number. All orders are shipped with Australia Post and their international couriers.

Australia:

Standard (2 to 8 Business Days): $10 AUD or FREE over $150 AUD

Express (1 to 4 Business Days): $15 AUD

New Zealand:

Standard (4 to 9 Business Days): $15 AUD or FREE over $250 AUD

Express (2 to 5 Business Days): $35 AUD

Rest of World:

Standard (6 to 27 Business Days): $30 AUD or FREE over $350 AUD

Express (4 to 11 Business Days): $60 AUD

Delivery times are estimates only and cannot be guaranteed. Shipping times do not include production time.

For customers outside of Australia, please note that duties and import taxes may apply and are set by the customs authorities in your country. This is not included in the order total and is the responsibility of the customer. Please contact your local customs office for more information.

We cannot take responsibility for stolen or damaged parcels after they have been delivered to your nominated address. It is recommended that you have your order shipped to an address you or a trusted person will be present at.

Returns & Exchanges

If you have purchased a standard size, you may request a return or exchange by contacting hello@miarana.com within 7 days of receiving your order.

All returned items must be in original, unwashed, unworn condition with all tags attached and in original packaging. Items that do not meet this criteria cannot be accepted. You will be issued a return label via email and be reimbursed via the original payment method when your return is received and accepted.

Return and exchange shipping costs are the responsibility of the customer except in the case of faulty items. Shipping costs are non-refundable.

Order cancellations are not accepted. If you suspect an issue with your order please reach out via email.

Custom orders cannot be returned or exchanged, however please get in contact if you are not completely satisfied so we can work together to ensure that you love your custom piece.